You will now see the class you selected and a blank field next to it. As an option, you can add any notes to the tutor about what you would like to cover in that session. You can add more sessions by clicking on additional times in the calendar.

You MUST click ‘book sessions’ at the bottom of the page for them to be saved!

• Make sure the earphone and microphone plugs from your headset are plugged into the correct jacks on your computer. If you need a headset, you can follow this link to buy one.
• In the ‘Me’ area, click on ‘A’ to turn on your microphone.
• If the Adobe Flash Player Setting box appears, click on “Allow” and “Remember”.
• Still in Flash Player Settings, click on the microphone picture. As you speak into the microphone, the green bar should move about half way up. Slide the lever until you get to the appropriate level (typically around the R in Reduce). Click the ‘Reduce Echo’ box.
• Then click “Close”.
• The circle next to ‘A’ will turn green.
• (If you have a web camera connected to your computer, click ‘V’ in the Me area. The circle next to ‘V’ will turn green. You will now be able to see yourself. Click here if you would like to buy a webcam.)
• Your computer should now be configured properly for your video tutoring sessions. If you are still having problems see additional troubleshooting help below.

• Make sure you are using a headset and microphone. If you use the speakers and microphone built into the computer you will get an echo. If you need a headset, you can follow this link to buy one.
• Close all applications other than the browser window in which FluencyNow is running.
• We recommend restarting your computer prior to the session to ensure maximum operating efficiency.
• Do not use wireless broadband. Plug the network cable into your computer.
• If the session audio/video quality seems bad and everything else fails, exit the session and re-enter.

• When you click on the start your session link, you will automatically be taken to the tutoring session window.
• Make sure the earphone and microphone plugs from your headset are plugged into the correct jacks on your computer.
• In the ‘Me’ area, click on ‘A’ to turn on your microphone.
• If the Adobe Flash Player Setting box appears, click on “Allow” and “Remember”.
• (If the Adobe Flash Player Setting box appeared in the previous step) Still in Flash Player Settings, click on the microphone picture. As you speak into the microphone, the green bar should move about ¼ of the way up. Slide the lever until you get to the appropriate level (typically around the R in Reduce). Click the ‘Reduce Echo’ box
• Then click “Close”.
• The circle next to ‘A’ will turn green.
• (If you have a web camera connected to your computer, click ‘V’ in the Me area. The circle next to ‘V’ will turn green. You will now be able to see yourself. Click here is you would like to buy a webcam.)
• Click on the name of the other person from the participant list. You should be able to see the tutor in the bottom left of the screen
  (Note: You will only see yourself <man in red t-shirt> if you are using a web camera. Otherwise, it will be a grey box and only the ‘A’ circle will be green.)

• Click the ‘Settings’ button under the ‘Me’ area.
• You will see the following Macromedia Flash Player Settings dialogue box. Select ‘Allow’ if you have not done this in an earlier step.
• Click the microphone icon.
• Once you are in the Microphone Settings dialogue box, select your microphone (or ‘Built-in Audio’ if available) from the drop-down list.
• If your microphone is not available, your microphone is not properly connected. Check to make sure that your microphone is plugged in correctly and turned on, if applicable.
• Slide the lever to the right until the green column moves while you are speaking.
• Click ‘Reduce Echo’
• (Most microphones will work with the FluencyNow site. If you are having a problem connecting your device, contact your device manufacturer.)
• Close this dialogue box.

• The most common cause of an echo is clicking on yourself in the participant list so that your name appears in the bottom left of the screen. Make sure that you click on the tutor’s name and that they appear in the bottom of left of the screen.
• Check that your audio level is not too loud and click on the Reduce Echo box in the Macromedia Flash settings. (See My tutor can’t hear my audio. What’s wrong? section.)
• If you are not using a headset with external microphone, you will most likely get an echo. You will need to purchase a headset. You can follow this link to buy one.

• Macromedia Flash is a small plug-in for your browser. FluencyNow’s video and audio streaming is built on the Flash technology. The benefit of this is that there are no large downloads required. Additionally, 90% of home computers already have Flash installed. If you need to download the latest version (version 9) of the Flash plug-in go to http://www.adobe.com/go/getflashplayer and follow their instructions.
• We recommend that people with older versions of Flash (version 7 or lower) upgrade to version 9 using the above link.
• Some anti-spyware programs have a Flash blocker tool. SpywareBlaster is one example of a Flash blocker. Make sure any Flash blockers are turned off.

• Make sure no other applications on your computer (or on another computer at home) are using the internet, i.e. web surfing or email.
• Do not use wireless internet.
• Exit the session and re-enter (the tutor should do the same)

• Turning off and restarting your computer will often improve your internet connection and computer performance.
• Turn off your broadband modem (unplug the power if it does not have a power switch) for 30 seconds and turn it back on.
• Both DSL and Cable broadband (when working properly) are more than fast enough to use FluencyNow. You can check your internet connection speed at the following link http://www.speedtest.net/ and compare it to the speed your service provider promises to deliver. If your connection seems very slow (less than 768k download) after restarting your computer and modem, contact your broadband provider. They can troubleshoot your line and offer more help.
• Contact us at support@fluencynow.com for more help on any of these issues.